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Serving the Customer

Aichner, Thomas
Serving the Customer
This book examines key aspects of selling and the sale of goods and services in B2C and B2B. Renowned scholars and practitioners contributed their expertise with a wide range of articles about how to serve customers and the role of selling and sales. Their research results and practical experiences can be used as a basis for further research as well as implemented by small, medium-sized and globally operating companies. The 13 chapters are org...

CHF 83.00

Serving the Customer

Aichner, Thomas
Serving the Customer
This book examines key aspects of selling and the sale of goods and services in B2C and B2B. Renowned scholars and practitioners contributed their expertise with a wide range of articles about how to serve customers and the role of selling and sales. Their research results and practical experiences can be used as a basis for further research as well as implemented by small, medium-sized and globally operating companies. The 13 chapters are org...

CHF 115.00

Virtual Reality im Tourismus

Aichner, Thomas / Tonezzani, Stefan / Nippa, Michael / Maurer, Oswin
Virtual Reality im Tourismus
Die Autoren untersuchen in diesem essential, welche Rolle Virtual Reality zukünftig im Tourismus spielen wird. Zu diesem Zweck vergleichen sie die beiden verwandten Technologien Virtual Reality und Augmented Reality miteinander und beschreiben aktuelle Anwendungsbereiche im Tourismus. Anschließend werden 18 Prognosen - basierend auf politischen, ökonomischen, soziokulturellen und technologische Faktoren - entwickelt, um die Frage zu beantworte...

CHF 21.50

Mass Customization

Aichner, Thomas / Coletti, Paolo
Mass Customization
Mass Customization excites both Researchers and Practitioners because of the possibility to produce customized products with mass production efficiency. Mass Customization - An Exploration of European Characteristics gives an overview on the need for personalisation from a customer perspective, analyses Mass Customization theories and assesses relevant best practices of European and International markets. The results of a survey among more tha...

CHF 69.00