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The Strategic Quality Manager Handbook is based on a simple premise: to be successful as a quality manager you need to be clear about your purpose, and strategic and proactive about achieving it. The book is all about quality professionals better understanding and navigating the amazingly complex human services' environment so they can maximise their effectiveness. It offers information and tips for surviving and thriving as a quality professi...

Carol Mathewson has a problem. Lots of them, in fact. As the new CEO of Kinsley Valley Health Service, she's taken the helm of an organization that ranks last in the state for both consumer and staff satisfaction. She loves a challenge-but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside a...