13 Ergebnisse.

42 Rules for Using AI in Contact Centers" offers an illuminating exploration of how Artificial Intelligence (AI) can redefine customer experiences, penned by the seasoned industry expert Geoffrey A. Best.

Originally published in 1976, this book explores the relationship between European society and the military institutions it fostered from 1815-1918. In the period from the fall of Napoleonic imperialism to the outbreak of the First World War armies and navies grew in complexity, cost and size.

Keine Beschreibung.

Keine Beschreibung.

Originally published in 1976, this book explores the relationship between European society and the military institutions it fostered from 1815¿1918. In the period from the fall of Napoleonic imperialism to the outbreak of the First World War armies and navies grew in complexity, cost and size.

One of the glorious triumvirate of World War II and founder of the strong Anglo-American friendship that is still apparent today, Winston Churchill stands out in history as a man who led his country through one of its most difficult times, with all of the steadfastness of a fierce and loyalbulldog. Churchill was already recognized as the most diversely gifted man in British politics before, at the ripe old age of 66, he suddenly emerged as a f...

Geoffrey Best traces the recent history of efforts to limit the violence and ugliness of war. He shows how the Second World War provided the impetus for reconstruction of international law, and charts its relationship with war since then, critically surveying the whole range of contemporary armed conflicts from civil to high-tech international wars. This book offers an original and thought-provoking approach to contemporary history, law, polit...

42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcin...

Armed force was used to make and prevent revolution in modern Europe, and as it spread it came to determine the affairs and fates of all the European nations. Beginning with the eve of the French Revolution, Geoffrey Best explains in lively detail the vast armed forces and militarized societies of the Napoleonic age. He then proceeds to analyse the contest between Europe's continuing revolutionary underground and the armies of reactionary and ...

Keine Beschreibung.

Keine Beschreibung.

An account of the foundation and growth of Queen Anne's Bounty and the Ecclesiastical Commissioners and of the Church reform movement.

Winston Churchill's inspiring leadership in the Second World War once put him above criticism. This book makes sense of this extraordinary man and his controversial and heroic career. It brings out Churchill's strengths and weaknesses, looking at the many received versions of Churchill, and offers a fresh insight into his character.