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Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optim...

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El nuevo manager al minuto es una historia concisa y fácil de leer que revela tres secretos muy funcionales: objetivos de un minuto, elogios de un minuto y reprimendas de un minuto.

The bestselling author of "The One-Minute Manager" reveals the meaning of servant leadership modeled after Christ. Readers seeking to grow as leaders and business executives will find "Servant Leader" nothing short of life changing.

The Secret introduced people around the world to a profound yet seemingly contradictory concept: to lead is to serve. With that as the foundation Great Leaders Grow takes the next step, showing leaders how to ensure that they'll be able to effectively serve throughout their careers. The Secret's protagonist, Debbie Brewster, now an accomplished leader herself, becomes a mentor to Blake, her former mentor's son. She teaches him not just how to ...

One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do. The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down ...

Refire! Don't Retire asks readers the all-important question: as you look at the years ahead, what can you do to make them satisfying and meaningful? Ken Blanchard and Morton Shaevitz point out that some people see their later years as a time to endure rather than as an exciting opportunity. Both research and common sense confirm that people who embrace these years with energy and gusto - rather than withdrawing and waiting for things to happe...

BUSINESS BIBLIOTHEEK Bij een orka denkt u waarschijnlijk aan een gevaarlijke killer, maar toch laten deze slimme dolfijnen zich maar wat graag allerlei kunstjes aanleren. Hoe doe je dat, vraagt manager Wes Kingsley zich af, laat je ze eerst verhongeren en dan reiken naar een visje? In gesprek met een orkatrainer leert Kingsley over vertrouwen kweken, goed gedrag prijzen en verkeerd gedrag corrigeren. De parallellen met zijn eigen situatie - in...

Hoe krijg je je mensen zo gemotiveerd en enthousiast dat zij zich volledig inzetten voor hun organisatie? In 'Gung Ho' beschrijven Ken Blanchard en Sheldon Bowles een revolutionaire techniek om persoonlijke betrokkenheid van medewerkers te vergroten. Het antwoord ligt besloten in de drie eenvoudige principes van 'Gung Ho', principes die voor elke manager zijn na te volgen. Blanchard en Bowles beschrijven deze aan de hand van een bedrijf dat wo...

Nearly everyone today must work effectively in a team. The problem is that few people really understandhow to build a team that truly takes advantage of the greatness of the individual members of the team.Hence, people become frustrated with the process of teambuilding and just want to give up-but that'snot a smart option. There is a better way.In Go Team! Blanchard, Randolph, and Grazier outline a 3-step process that can help any kind of team...

«Si un desempeño pobre está atacando a su empresa, no se deje atrapar. Saque provecho de ¡Cierre las brechas!». -Harvey Mackay, autor del best seller del New York Times Nada entre tiburones sin que te coman vivo «Este libro describe un enfoque, un marco para la acción y unas herramientas que pueden mejorar el desempeño general de una compañía mediante su personal. Este es un libro que tanto los gerentes de Recursos Humanos como los supervisore...

Managing By Values describes how companies of all types can achieve greater success-measured not by volume or profits, but by the quality of life for employees and the quality service for customers.By committing to a common purpose and shared values, any organization can adopt a way doing business that allows all stakeholders-owners and shareholders, employees, customer and clients- to win. Based on more than 25 years of research and applicati...

As Ken Blanchard, John Carlos, and Alan Randolph clearly demonstrated in their previous bestseller, Empowerment Takes More Than a Minute, empowerment is not a goal that can be achieved in a minute. Empowerment is a process that requires ongoing effort, awareness, and commitment to transforming the hierarchy. This essential guide offers managers detailed, hands-on answers to their real-life questions about how, exactly, they can navigate the jo...

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