Definitive Guide to Order Fulfillment and Customer Servic...
CSCMP, / Fawcett, Amydee / Fawcett, Stanley
Co-written by a leading expert in supply chain management and the Council of Supply Chain Management Professionals (CSCMP), this reference brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain. The book fully addresses planning, organizing, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry al...