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Colin Chapman introduces Islam in its historical context, its theological assumptions and, most important, its common practice in the West. In this comprehensive, gracious introduction to Islam, you will meet the Muslims in your community and learn how to love these neighbors as yourself. A newly revised classic.

This valuable Report identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programs and the latest performance improvement initiatives.