5 Ergebnisse.

Toxic leaders are at the root of low employee engagement, stifled innovation and high employee turnover. Who are these toxic leaders? How are they affecting the organization? How do they thrive in today's work environment? Is there an antidote?The answer to these questions will become clear as you meet Martin, a new executive assigned to a Good Ole Boy organization, Sally, a successful engineer who encounters a bullying boss and Derrick, a str...

Hundreds of books describe Six Sigma methods, tools, and deployment strategies. Dozens more describe success. This book, written in a Q&A, format and based on research, benchmarking, and practical experience, provides answers to dozens of questions posed by deployment leaders every day. Whether you read it from cover to cover or just look up your topic of interest, you may find the answers in knowing what questions to ask. Gianna C. Clark is t...

Does your company have what it takes to W.O.W. your customers and keep them coming back? Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers into your best marketing advocate. Whether you are a FORTUNE 500 company or a small to mid-size business, delivering exceptional service is just good business.

In any business, results matter. Just as important is the way results are achieved. By envisioning the future, empowering their workforce and engaging employees, leaders can build the organizational capability to deliver sustainable results that bring value to their company, customers and employees.Written in handbook style, Everyday Excellence Leadership is chocked full of anecdotes, tools and proven methods that help leaders 1) Focus and ali...

Employee engagement has been proven to boost individual, team and operational performance resulting in higher productivity, better customer engagement, fewer accidents, better retention and higher profits. In other words, employee engagement matters. In her latest book, Employee Engagement, If Not Now, When?, Gianna explores five leadership "must haves" for creating an engaging work environment. Employees deserve a work environment where they ...