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Brings together a representative sample from the growing body of work in qualitative research in technical communication. This book includes examples of qualitative methodologies - including ethnography, case study, focus groups, action research, grounded theory, and interview research.

This volume brings together a representative sample from the growing body of work in qualitative research in technical communication. Including examples of qualitative methodologies¿including ethnography, case study, focus groups, action research, grounded theory, and interview research¿ used by technical communicators to strengthen their practice, the result is a rich harmony of perspectives, as diverse as the field of technical communication...