Working Minds: A Practitioner's Guide to Cognitive Task A...
Crandall, Beth / Klein, Gary A. / Hoffman, Robert R.
How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need—employers fa...