Communication Pedagogy
Duffy, Thomas M. / Palmer, James E. / Lederman, Linda Costigan
This text is designed to bridge the gap between research and practice, by emphasizing practice from a conceptual viewpoint. The authors discuss and review the literature on online help and they provide a cognitive perspective on the design and evaluation issues. The goal is to provide a review and analysis of the issues in the design and evolution of online help systems. The book should be of interest to those conducting research on document d...