Organisational Change and Retail Finance
Harper, Richard / Randall, David / Rouncefield, Mark
Financial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understand and redraw work processes and through providing more accurate and flexible understanding of he role technology plays. It places he report...