4 Ergebnisse.

XaaS is a collective term said to stand for a number of things including "X as a service, ". Everything (and anything!) as a service is a rapidly expanding model not only in Cloud service but also in every other industry. It grew from utility service model and applied to IT and now non-IT services as well. This is the new delivery models and shall warrant new approach to service management. But before that it will require a new approach to des...

In IT operations, event monitoring and control - where you continuously monitor the health of IT infrastructure and take proactive measures to prevent the interruptions in IT services- is dominated by tools and technology but there is a meticulous process behind it. This book tries to demystify the underlying process for this kind of operation management. There are lot many books on service management but those books do not cover this subject ...

This the second edition of the book.Service Integration and Management (SIAM) is taking the center stage as the Enterprise IT backbone -the chief support system of the enterprise IT organization, that integrates the services from different service providers and assures the warranty and utility of the services to the service consumers. Cloud service brokerage is one example of SIAM in cloud domain, but holistic SIAM spans across all technologie...

Software asset management (SAM) is an essential need for all IT organizations, not just because of the cost of software but also because of the potential litigation of copyright violation for use of unlicensed software. Most of the organizations deploy tools for software asset management, but fail to achieve the desired goals because tools are a small part of the holistic solution. This books explains the underlying complexity of SAM and inclu...