5 Ergebnisse.

Achieving Transformational Change in Academic Libraries explores the purpose and nature of 'Transformational Change' and its exponents, and discusses the benefits and limitations of its place in an academic library setting.

The Alphabet Bears are a unique set of characters - some are silly, some are cute, some are downright horrible! They all share one thing in common, though - each of their names starts with a different letter of the alphabet. Come and meet Archibald the librarian, Gwendolyn and her cats, the delinquent Kevin, and Ursula, the vainest bear ever. Let your child search for the hidden alphabet letter in each of Phil Sebastian Clarkson's ...

Matthew Crawford is lost and wind-blown, a dead leaf dropped into a remote corner of an unfamiliar world. Then he meets Bridie, as grounded and as planted in the landscape as the ancient granite ley-line bridge she watches over. The more he is absorbed into her world, the more he is sure that he is here because this is where he is meant to be. He realises that he was brought here - not blown randomly by the wind, but pulled by a power he does...

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team...

Four different stories - four very different Christmases&hellip, . Frost At Midnight Jake's love for his new wife and son is offset only by the fact that he's just lost his job at the Christmas Tree farm (but then, who buys Christmas trees after Christmas Eve?), and the fact that they're going to have to find a new place to live - again - because their landlord won't have babies in his properties. Despair weighs heavy on his shou...