The Reinventor's Fieldbook
Osborne, David / Plastrik, Peter
A comprehensive encyclopedia of practical tools for public leaders, managers, and employees Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned, " "do's and don'ts, " "steps to take, " and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice ...
