The Six SIGMA Way: How to Maximize the Impact of Your Cha...
Pande, Peter / Neuman, Robert / Cavanagh, Roland The Definitive Work on Six Sigma-Revised and Fully UpdatedUpon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and incr...