Nice Is Not Enough: An Owners Manual To Train Your Custom...
Staton, Jeffrey L.
Nice Is Not Enough" is an owners manual replete with common sense strategies to enhance your Customer Service (CX). It also offers methods of training for your current Customer Service and for those you would hire in the future."Nice Is Not Enough" will create a profound culture of service from which your customers will benefit profoundly, which will in turn cause lasting benefits for you as a business owner.