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How do training professionals show the impact their programmes are making? Positive feedback only goes so far in confirming success. Each chapter of Evaluation Basics focuses on a critical aspect of developing and implementing an evaluation plan for a face-to-face or virtual training programme.

Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely. Trainer Karl Mulle has developed a collection of complete workshops and tools you'll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.

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How people successfully land jobs has changed. You need help from a pro, someone who navigates career data, the labour market, and hot jobs with ease. You want a coach who will tell you what to pursue and what to avoid, and an expert who has mastered job-hunting and career change to offer wisdom gained from experience. What you need is a career coach. Better yet, several.

Go from order-taker to valued performance consultant. You may be pressured to give an immediate ¿yes¿ to a training request. Resist. Instead, start playing an essential role in driving your organization forward by using needs assessment to target your training programs to support critical business goals. Organizations need staff to be efficient and effective. That calls for training programs that get to the core of performance issues. A needs ...

Has your mind ever wandered during a meeting? Would you like to reduce stress and improve focus among your employees? Mindfulness training can help. Bringing Mindfulness to Your Workplace discusses some of the benefits of mindfulness and offers four steps to launching a mindfulness training program for your employees.

Failure to embrace change and adapt to its demands produces surprising business casualties. For example, how could manufacturers of film-based cameras fail to anticipate the impact of digital photography? Change Basics offers a complete how-to guide for organizations and individuals seeking to understand, manage, and lead change. Included is a powerful four-phase model to help change agents understand and respond to the emotional journey durin...

Sometimes, something as simple as a laminated card with short, to-the-point instructions can do more to help an employee complete a task with high assurance of accuracy than hours or days of training. Such job aids are a quick, easy, and often inexpensive way to improve performance fast. Job aids reduce the amount of information that an employee needs to remember for tasks that are infrequently performed or for tasks that must be accomplished ...

Job analysis is an important tool in the workplace learning and performance professional's toolbox. It's crucial for helping individuals develop their careers and organizations develop their employees and maximize their talent. Outcomes of job analysis are also key drivers in designing learning, developing performance interventions, and improving processes.

Use coaching success to help leaders maximize their potential and jump start your career in executive coaching. This Info-line walks you through the key steps to becoming and effective and successful executive coach.

While some people are natural leaders, everyone can develop leadership skills. This issue discusses leadership qualities such as: knowledge, strategic thinking, communication skills, self-awareness, and developing others. Inside you'll find a self-assessment form.

This issue discusses how to run a one-person training department. It offers tips on managing projects and time, budget planning, generating support, outsourcing, instructional design processes, and making the department run efficiently and smoothly. Includes money saving ideas, alternatives to formal training, and a case study.

Knowing how to partner effectively is critical for making performance interventions have a real impact on an organization. Improving workplace performance craves the ideas and support of many stakeholders. The importance of partnering is further illustrated by its inclusion in the ASTD Competency Model (trademarked). But what is required to partner effectively? The Infoline, Performance Excellence Through Partnering, describes a set of critica...

Organizational culture may seem like a touchy-feely kind of subject, especially when you bring it up to the executive team. But don't believe it. Culture does matter. It matters because organizational culture shapes employee behaviors, and employee behaviors drive organizational success. Sometimes an organization's culture can stand in the way of its success, which is why culture audits can be important tools for diagnosing and identifying dee...

This issue discusses motivational theories and how to translate them into everyday work situations. It lists common mistakes that can ruin motivational programs and provides 18 strategies for motivating employees.

This issue explains the five features of effective learning games. It presents five adaptable learning games, including learning objectives, features, and mode of play.

Every organization strives to develop fully engaged employees who connect their own learning to the success of the organization. This work offers its readers a roadmap to building organizational structures that encourage and cultivate the idea of employee growth.

Drowning email agony? Don't know how to manage your inbox or write, clear, effective, and actionable messages? Here's your quick-guide to managing email load and writing effective email communications. Learn how to organize workflow to improve email overload as well as how to use language to align the SMART model of specific, measurable, achievable, results oriented and time related goal to effective email use.

Use the methodology presented here for assessing whether classroom training will have the desired outcome and whether there will be a high probability of learning. This issue gives you the step-by-step road map to conduct a training audit, which is a systematic assessment of the efficiency and effectiveness of the design and delivery of a classroom training event through a review of lesson plans, participant materials, and observation of class...

Presentation Basics tackles a subject that often frightens and even incapacitates many otherwise confident people--giving a presentation. The simple, step-by-step approach guides readers through the entire process from preparation, to creating the right environment, to recovery when things go wrong in a presentation (an inevitable occurrence for even the most prepared and confident presenter). Readers will find dozens of solid suggestions on i...