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Designed to help todays change leaders and change agents efficiently move their organizations through change initiatives, this is not a book of theories, but practical strategies filled with templates, checklists, and on-the-ground guidance.

Designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience. It enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively.

Get frontline workers up to speed on critical business skills with Ultimate Basic Business Skills. These lively, scripted one-half-day training programs cover more than 20 individual topic areas, including customer service essentials, priority management and decision making, business writing, communication skills, conflict management, and team and social skills basics. Included are all needed learning activities, handouts, worksheets, assessme...

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Takes you through a discovery tour of three internationally recognized companies (Accenture, Microsoft, and Caterpillar), and a single, large department within the US Department of Labor and how they successfully blended organizational strategy and technology-based learning initiatives that resulted in measurable, bottom-line results.

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Transform how your organization approaches performance reviews with Ultimate Performance Management. From building coaching relationships to developing improvement plans, this book sets the stage for change. Training workshops for leaders, managers, and even frontline employees are included in this comprehensive volume. Customizable assessments, training instruments, checklists, planning sheets, and exercises are provided along with complete f...

Presents a seven step plan that helps to successfully build a high performing workforce, which then results in organization-wide improvement that sustains bottom-line value. This book offers examples that illustrate key points and concepts, as well as practical advice that spurs action.

Learn how to cultivate successful teamwork within your organization with Teamwork Training. Focusing on ways to foster and demonstrate teamwork, this comprehensive blueprint provides ways to define and assess key competencies, get senior management to buy into your plan, plus basic program guidelines to create a winning team strategy for your company. With a CD-ROM full of handouts and tools, you'll quickly be creating engaging and result-orie...

Shows you how to move to the next level of workplace learning and performance practice. This book is suitable for workplace learning and performance professionals seeking practical ways to "operationalize" proven principles of human performance improvement practices.

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Beyond Telling Ain't Training Fieldbook is the answer to provide a practical, on-the-ground guide to help individuals and their organizations fully implement the powerful principles found in Telling Ain't Training. The fieldbook and accompanying CD-ROM offers readers with concrete actions and support materials to help transform telling to training.

One of the most reliable tools to begin building an effective learning environment is through the use of classroom games. This book provides practical, step-by-step advice on how to select just the right game for an event, choose the format, facilitate the event, and evaluate your effectiveness. The authors provide 11 classroom-tested games that are easily adapted to liven up any learning event. The CD-ROM contains templates and worksheets you...

Are you responsible for creating training programmes for your organisation? If so, you know that every training project faces the constraints of time, cost, and quality. Real World Training Design employs the time-tested ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals.

Quick! Show Me Your Value is the first book designed specifically to help HR and training professionals confidently communicate their true value at the most senior levels of an organization. By understanding how financial leaders at all levels of an organization think, learning and performance professionals are liberated from the monster of fear of talking with these leaders and given new avenues for respect and inclusion in organizational dec...

Aligning your training initiatives to organisational strategy and objectives ensures that training stays relevant and has a major hand in achieving organisational goals. Readers will learn how to use the language and tools of business to create unprecedented alignment of learning with their business partners. You will learn how to assess your current level of alignment, understand your business "customer" and its goals, engage business leaders...

Helps you create training programs that foster an organization that "thinks" and acts with more creativity, collaborates more effectively, and implements new ideas more rigorously. This book features material appropriate for those who have never thought of themselves as "creative" and for those who are considered highly creative and innovative.

Meetings are often poorly planned and executed events that produce no meaningful results. This book provides tools and advice for anyone planning or facilitating a meeting. It offers advice to ensure that a meeting is necessary, the presentation is professional, the participants contribute in constructive ways, and the outcome is measurable.

Project management is not easy--it is a complicated, multilayered matter, whether you manage projects for your entire company, for a department or just your own projects. And using a management software program isn't enough, as many project managers painfully learn. This book takes you through 10 steps that, if you follow them correctly, will lead to successful project management.

Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPo...