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Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction...

The Shoah is without question the defining moment in modern history, and it has transformed the manner in which the Bible is read and how God is understood. Questions that hitherto were rarely posed publicly must now be posed, and the human drama born out of exile, bondage, and genocide must be reckoned with in a new light. These are issues that are predicated on a faithful God to whom challenging and even unanswerable questions must be vo...

Sociocultural Studies in Education: Critical Thinking for Democracy fills a void in the education of educators and citizens in a democracy

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An intimate look into the lives of two great poets who found common ground in their writing and in the changing fortunes of their literary careers.

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Yellowstone National Park contains over half the world's active geysers, with more than 700 within its 3, 472 square miles. The most famous geyser is Old Faithful, named in 1870 during the Washburn-Langford-Doane Expedition. In 1871, the US Geological and Geographical Survey, led by Dr. F.V. Hayden, reached the Upper Geyser Basin. In just over a day, the explorers witnessed eruptions of many geysers still seen today, including Giantess, Beehiv...

Bourne is considered the gateway to Cape Cod. Whether one travels across the Bourne Bridge or the Sagamore Bridge to gain access to the Cape, the town of Bourne is inevitably en route. In 1884, Bourne was separated from the town of Sandwich and has grown into a community of distinct villages, including Buzzards Bay and Bournedale, Sagamore Beach, Sagamore, Bourne, Monument Beach, Pocasset, and Cataumet. Uniting all these communities is the Cap...

Designed for individuals and small groups alike, this 12-week study through the book of Acts explores the history of the early church after Christ's ascension.

Asia's miraculous recovery from the 1997 crisis ushered in unexpected transformations to its economies and financial sectors. The reasons many Asian countries are growing above 6%, with double-digit growth for a year or two in-between, are investigated by this extensive research collection. The Handbooks of Asian Finance analyze the forces behind these growth rates. Insights into banking, fund performance, and the effects of trading technologi...

Moving, laugh-out-loud funny, spiritually uplifting and beautifully written, Black Diamonds and the Blue Brazil is about football, journalism, politics, religion, tragedy and community spirit, seen through the eyes of a dedicated supporter of one of British football's least successful clubs.

Explores unusual and often surprising areas of horror film history, from the harrowingly tragic life of Dracula 's leading lady, Helen Chandler, to John Barrymore's 1931 horror vehicles Svengali and The Mad Genius, to the stage and screen versions of the horror/comedy Arsenic and Old Lace, to the Shock Theatre television phenomenon.

Mount Pleasant lies atop a tree-covered hill in the midst of East Texas timber country. The native Caddo Indians referred to the hill as "pleasant, " and so it was named. Though it hails from within the historic area known as "Devil's Triangle, " the city has been dubbed "the sweetest town in Texas." This area has been alternately ignored, fought over, and claimed, proving the people of Mount Pleasant are resilient, adaptable, and consistently...

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This book outlines the case of the English-only movement and educational language policy in Arizona. It ranges from early Prop 203 implementation to an investigation of what Structured English Immersion policy looks like in today's classrooms, and concludes with a discussion on what the various cases mean for the education of English learners.

It's good to be the queen!Book 3 in the knight games seriesAfter saving her caretaker, Rick, from certain death, Grateful Knight is ready for their happily ever after. The date is set and wedding plans are in the works. But when the witch responsible for the candle that almost ended Rick's life shows up in Red Grove expecting payment, the price is more than Grateful can bear.To make matters worse, Logan is barely speaking to her, and a murder ...

Organizations are turning their focus from individual projects to strategically aligned and balanced project portfolios. This title presents the tools, techniques, and step-by-step methodology for defining project investment strategies, minimizing risks, and maximizing returns.

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In accordance with Article 102 of the Charter and the relevant General Assembly Resolutions, every treaty and international agreement registered or filed and recorded with the Secretariat since 1946 is published in the United Nations Treaty Series. At present, the collection includes about 30, 000 treaties reproduced in their authentic languages.

Contains the third Environmental Performance Review of the Republic of Moldova. The review takes stock of the progress made by the Republic of Moldova in the management of its environment since the country was reviewed in 2005. It assesses the implementation of the recommendations contained in that review.