Communication for Constructive Workplace Conflict
Jameson, Jessica Katz In Communication for Constructive Workplace Conflict, Jessica Katz Jameson draws directly from her 25 years of experience conducting conflict research in an array of organizations to provide the theoretical and empirical support for managing conflicts as they emerge and creating an environment for more productive conflict.
Using the intuitive LEARN (Listening, Engaging, Acknowledging, Rapport-building, and Nurturing) communication framework, ...