This is the logical conclusion of the "Comfort" messages. It follows "The Comfort Trilogy" and details how we got to the soul-crushing conditions that predominate in retail pharmacy in the 21st Century.
In this work, I will give a history of pharmacy from my view of having worked in drug stores/pharmacies for 54 years. In 1957, I took my first drug store job. I was a stock boy. In August of 1964, I became registered in Ohio. I have done nothing else.
I have observed the progression of the job of working in a pharmacy as it evolved through three phases. I will call them The Historical Era, The Modern Era and The Dark Era. Seeing how we got to where we are will help us to move on.
I will conclude this book by outlining reasonable and uncomplicated demands that will benefit both the institutionalized pharmacist and the institution that suffers right along with us. A happy pharmacist is a more productive employee and that means more profits.