Frontmatter -- General Editor's Preface -- Introduction: Conversational Routine / COULMAS, FLORIAN -- PART ONE Prepatterned Speech -- The Structure and Use of Politeness Formulas / FERGUSON, CHARLES ¿. -- Health to Our Mouths. Formulaic Expressions in Turkish and Greek / Tannen, Deborah / Öztek, Piyale Cömert -- On Stereotypes in Conversation, Their Meaning and Significance / DRAZDAUSKIENE, MARIA-LIUDVIKA -- "Poison to Your Soul" Thanks and Apologies Contrastively Viewed / COULMAS, FLORIAN -- Gambits: Conversational Strategy Signals / KELLER, ERIC -- The Compliment Formula / MANES, JOAN / WOLFSON, NESSA -- The Semantics of Forgotten Routines / VERSCHUEREN, JEF -- PART TWO Strategies and Action Patterns -- Politeness Markers in English and German / HOUSE, JULIANE / KASPER, GABRIELE -- Sense and Ritual in Classroom Discourse / GRIFFIN, PEG / MEHAN, HUGH -- Announcing-On Formulating Plans / REHBEIN, JOCHEN -- On Apologizing / FRASER, BRUCE -- On Saying You're Sorry / EDMONDSON, WILLIS J. -- Linguistic Routines and Politeness in Greeting and Parting / LAVER, JOHN -- Bibliography -- Biographical Notes -- Index of Names