Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability offers a strategy for engendering ease-of-use and ease-of-learning of computer systems by applying an integrated performance support approach. Performance support includes documentation, online help, coaches and wizards, training, and materials necessary to enable system users to efficiently and effectively perform their jobs. This book provides detailed planning, design, and development guidance for designers, developers, and managers responsible for developing performance support for new and revised computer systems. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support products.