This comprehensive "how to" guide provides readers with the understanding needed to prepare for disasters by effectively engaging, training, and utilizing spontaneous community volunteers. The text supplies volunteer managers with the skill-set needed to enable unaffiliated community volunteers to respond safely to hazards and facilitate an effective response. The author examines potential agency and community relevant roles for community volunteers and the need for flexible span of control as well as "just in time" training. It offers step by step guidelines that address planning and strategies to bridge the gaps between communities and emergency managers.