MTM-13 Tourism Operations
Topics Covered
Block 1 - All Units
Unit 1 - Understanding Tourism Operations (Inter-Sectoral Linkages)
Unit 2 - Respecting Resident Concerns in Tourism Operations And Development
Unit 3 - Quality Management And Customer Care
Unit 4 - Managing Tour Operations - I (In-house Operations - Inbound and Use of Technology)
Unit 5 - Managing Tour Operations - II (Field Operations - Inbound and Outbound)
Unit 6 - Managing Tour Operations - III (Managing Distribution)
Unit 7 - Managing a Tour: Escort
Unit 8 - Managing Travel Agency Operations - I (Managing Internal Operations, Technology)
Unit 9 - Managing Travel Agency Operations - II (Dealing with Principal Suppliers)
Unit 10 - Managing Travel Agency Operations - III (Publicity and Promotions)
Unit 11 - Managing Hospitality Operations: Organised Sector
Unit 12 - Managing Front Office Operations
Unit 13 - Managing House Keeping Operations
Unit 14 - Managing Food and Beverage Operations
Unit 15 - Managing Hospitality Operations: Unorganised Sector
Question Papers Solved-0, Unsolved-4
June (2020), (2022)
February (2021)
December (2021)