Process Design: Making It Work helps process consultants, managers, facilitators, coaches, organizational development consultants-and anyone else who works with groups-to set up and deliver dynamic, creative process designs. Filled with illustrative cases, examples, and templates, this step-by-step resource is an invaluable aid when creating customized agendas and designs for situations ranging from basic meetings to complex, multiphased processes.

Process Design: Making It Work
*

Outlines a stepwise approach to creating customized agendas and designs that willmeet client and stakeholder expectations
*

Describes the eight key elements in a Process Terms of Reference and how to complete them to ensure due diligence
*

Provides frameworks and concrete applications for integrating two essential factors in process design: values and power
*

Outlines a comprehensive, collaborative, evidence-based approach to creating technical and scientific designs

Praise for Process Design: Making It Work

"With her exceptional insights into questions and process, Dorothy Strachan has distinguished herself as a true master in the field of facilitation."
-Michael Wilkinson, author, The Secrets of Facilitation

"This book has the rigor of excellent research and the polish of many years of practical experience."
-Ronnie McEwen, principal, Kinharvie Institute of Facilitation, Glasgow

"A master class in group process."
-Mark Nesbitt, president, Vertex Consultants, Toronto

"Reading Strachan and Tomlinson's work has reminded me why I find process design and facilitation so compelling-it's a bottomless well of learning."
-Cresswell Walker, executive coach, Coaching Works Pte. Ltd., Singapore