If your association is considering making technology investments anytime in the next few years this book is a must-read. It provides the hands-on tools you need - proven best practice strategies, self-assessments, and results-based case studies from real clients to help you gain insight into what you must do if you want to adapt to the massive changes upon us. Our intention is to "lift the veil" and share behind-the-scenes insights that can show you how to avoid modern-day software selection and implementation pitfalls while aligning your business strategy and technology to create a lasting advantage for your organization. Most importantly, we show you how to achieve continuous performance improvement for your organization.