The Organization Whisperer was written in response to numerous requests by attendees of conferences, seminars and retreats who benefitted from the Organization Whisperer's common sense real-world applications of the most effective quality management concepts. While most quality management books philosophically tell you WHAT to do, the Organization Whisperer tells you not only WHAT to do, but also specifically HOW to implement 12 core actions that separate excellent organizations from the rest. It is the specific HOWs that have been so appreciated by the Organization Whisperer's clients. Now, those HOWs are available to you in this book.