Use this practical resource to create a virtual reference service in your school or public library using little to no budget money! Learn how to use virtual reference without purchasing expensive hardware and software. Get beneficial resources to help sell virtual reference ideas to administrators and technology coordinators. Find out about providing virtual reference services to special patron populations like hearing-impaired students. These case studies address the knowledge and skills needed for evaluating, acquiring, and using electronic databases, Internet materials, and online services. This book speaks to all librarians--school, public, special, and academic and addresses universal virtual reference needs of library patrons.